ldbplay Privacy Policy – Protecting Your Data

This page describes what we collect when you use ldbplay and how we keep that data protected. We operate in supported jurisdictions—cities including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta—and we handle your personal information according to the practices set out below. We don't sell your data, don't share it with marketers, and don't hand it over lightly to third parties.

When you open an ldbplay account, complete identity verification, and deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, and e-wallet, we collect information necessary to process those transactions and comply with law. This policy explains what data we gather, who has access to it, how long we keep it, and what rights you have over your information.

We treat your privacy as essential to trust. This policy is straightforward and not designed to obscure practice; read it and you'll know exactly how we handle your information from account opening through withdrawal.

What we collect and how we use it

We collect personal data in several contexts. During account registration, we ask for your name, date of birth, phone number, and email address. When you complete identity verification (KYC), we request a government-issued ID—passport, national ID card, or similar—and we photograph or scan that document. This data is mandatory for account opening; without it, we cannot proceed. We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations.

When you deposit or withdraw, we collect payment information tied to your chosen method. If you deposit via DANA or e-wallet, we record the amount, timestamp, and confirmation from that payment provider. If you use mobile banking (quick-response code), we log your scan, the transfer amount, and the receiving bank details. For bank transfers through local payment, online payment, e-wallet, or mobile banking, we record the virtual-account number we assign to you, the amount transferred, and your bank's confirmation of receipt. We use this data to confirm deposits in your ldbplay balance, process withdrawals back to your original payment method, and produce accurate account history. We do not store your card numbers or passwords; payment processors handle that.

Third parties and data sharing

We share your data only when necessary. Our payment processors—the companies operating mobile banking, local payment, online payment, e-wallet, mobile banking, and the banks local payment, online payment, e-wallet, mobile banking—receive your deposit and withdrawal requests. They see the amount, your account identifier, and timestamps. They do not receive your ldbplay password or gaming activity. We may share your identity information with anti-fraud vendors and financial compliance services to detect suspicious patterns. If required by law—for instance, if authorities issue a legal order—we comply and provide the requested information.

We do not sell your data to advertisers, data brokers, or marketing companies. We do not share your betting history with third parties. Your gaming activity—which Liga 1 matches you bet on, which live-dealer tables you played, which slots you wagered on—remains between you and ldbplay.

Cookies and tracking

We use cookies to keep you logged into ldbplay and to remember your preferences. A session cookie holds your login token while you use the app or website. This allows you to navigate between pages without entering your password repeatedly. We also use analytics cookies to count page views and track which sections users visit most; this data is anonymized and helps us improve ldbplay. You can disable cookies in your browser settings, but doing so will prevent ldbplay from functioning properly—you'll be logged out repeatedly.

We do not use tracking pixels or third-party cookies to follow your activity across other websites. Our tracking is limited to ldbplay itself.

Data retention and your rights

We retain your identity data (name, ID photo, KYC documents) as long as your account is active. After you close your account, we keep this data for seven years to comply with financial record-keeping laws. We may be audited and required to produce account records and verification documents for accounts that existed years earlier. After seven years, we delete or anonymize your data. Deposit and withdrawal records are retained for this same period; payment processors independently retain their own records as required by law.

You have the right to access your data. Log into your ldbplay account and view your profile, deposit history, and withdrawal history anytime. You have the right to request correction of inaccurate information—if your email address is wrong, contact support and we'll update it. You have the right to request deletion of your data by closing your account; we will begin the deletion process within 30 days, though some data (transaction records, KYC documents) may be retained longer as required by law. You have the right to lodge a complaint with a data protection authority if you believe we've mishandled your information, though we encourage you to contact us first so we can address your concern.

Contact and changes to this policy

If you have questions about our privacy practices or wish to exercise any of your rights, contact us through the support section of your ldbplay account. We respond to data requests within ten business days. We may update this policy from time to time. Material changes—for example, if we begin sharing data with new third parties or extend data retention—will be announced via email and in-app notification. Your continued use of ldbplay after a change is posted constitutes acceptance. If you disagree with any change, you may close your account.

We process data according to this policy consistently across all players, whether you're in Jakarta, Semarang, or elsewhere in a supported jurisdiction. Our commitment is to handle your information transparently, securely, and only for the purposes stated here.